Terms & Conditions

Welcome to Bruyn Design Ltd. Please read these terms and conditions carefully before using our website and making a purchase. By accessing and using our website, you agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website.

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General

1. Bruyn Design Ltd. operates this website and offers a selection of buckles, belts, and hardware accessories ("products") for sale worldwide.

2. By placing an order through our website, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old.

3. We reserve the right to update, modify, or remove any part of these terms and conditions without prior notice. Changes will be effective once posted on the website.

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​Product Information

1. We strive to provide accurate product information, including descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on our website are error-free, complete, or up-to-date.

2. Colors of products may vary slightly due to differences in displays and photography lighting.

 

Product Imperfections

Product Description

1. We strive to provide accurate and detailed product descriptions for all items available on our website.

2. Some of our products may have unique characteristics or imperfections, such as scratches, marks, variations in texture, or slight irregularities. These imperfections are considered part of the product's design and aesthetic appeal.

Hand Assembled/Worked Items

1. Some of the products we offer are hand assembled/worked items, and they may exhibit minor imperfections or variations that are inherent to their nature and the craftsmanship involved.

2. We believe that these imperfections add character and uniqueness to each item, showcasing the skilled workmanship that goes into crafting them.

Product Images

1. The product images displayed on our website are for illustrative purposes only. The actual product you receive may vary slightly in appearance due to factors such as lighting, screen resolution, and the individual characteristics of hand-assembled or hand-worked items.​

Inspecting Products

1. We take utmost care in ensuring that our products are accurately described and carefully inspected before shipping.

2. If you have any concerns about the condition or imperfections of a product, we encourage you to contact our customer support team for additional information or images before making your purchase.

​Returns for Product Condition

1. If a product's condition significantly deviates from the description or arrives damaged due to shipping, please contact our customer support team immediately to initiate a return and resolve the issue.

2. We are committed to ensuring your satisfaction with your purchase, and we will work with you to address any genuine concerns related to the condition or imperfections of the products.

​Contact Us

1. For any questions or inquiries related to product imperfections or condition, please contact our customer support team.

 

​Orders and Payment

1. By placing an order on our website, you are making an offer to purchase the products selected. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order at our discretion.

2. Payment can be made through the accepted payment methods specified on our website. You agree to provide accurate and complete payment information.

3. Prices displayed do not include taxes, duties, or shipping costs unless stated otherwise. Such additional costs, if applicable, will be added to your total order amount.

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Currency Display and Payment

​Currency Conversion

1. Our website provides the option for customers to view product prices in different currencies, including New Zealand Dollars (NZD), Australian Dollars (AUD), and United States Dollars (USD). Please note that currency conversions are for reference purposes only and may not reflect real-time exchange rates.

2. While we strive to provide accurate currency conversions, the final transaction will be completed in New Zealand Dollars (NZD). The actual amount charged to your payment method may vary due to exchange rate fluctuations and any fees charged by your bank or payment provider.

Payment Methods

1. We accept payments through the accepted payment methods specified on our website. Payments can be made in the displayed currency of your choice: NZD, AUD, or USD.

2. By providing payment information and completing a purchase, you authorize us to charge the total order amount, including product prices, shipping costs, and applicable taxes or duties, in the selected currency.

3. It is your responsibility to review and understand any potential fees or charges associated with currency conversion and international transactions imposed by your bank or payment provider.

Currency Discrepancies

1. In case of any discrepancy between the displayed currency and the final transaction amount in New Zealand Dollars (NZD), the transaction amount in NZD shall prevail.

2. If you have any concerns or questions regarding currency conversions or payment, please contact our customer support team before completing your order.

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Shipping and Delivery

1. We will make every effort to deliver your order within the estimated time frame. However, we are not liable for any delays beyond our control.

2. Shipping costs and delivery options will be provided during the checkout process.

3. Title and risk of loss for the products pass to you upon delivery to the shipping carrier.

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Shipping Destinations

Shipping Availability

1. We currently offer shipping services to customers residing in the following countries: the United States, New Zealand, and Australia.

2. If you are located outside of these countries, we regret to inform you that we do not provide shipping services to your location at this time.

Shipping Charges and Delivery Times

1. Shipping charges and estimated delivery times will be displayed during the checkout process based on your shipping address and the selected products.

2. Please note that delivery times may vary depending on the shipping destination, product availability, and any potential customs processing in your country.

​Contact Us

1. For any questions or inquiries related to shipping and delivery to the United States, New Zealand, and Australia, please contact our customer support team.

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Payment Method - Stripe

​Payment Processing

1. We use Stripe as our payment gateway to securely process online payments for purchases made on our website. By completing a transaction, you agree to the terms of service and privacy policy of Stripe.

2. Stripe accepts various payment methods, including credit cards, debit cards, and digital wallets. The accepted payment methods may vary based on your location and the currency selected during the checkout process.

3. During the checkout process, you will be redirected to the Stripe payment page to provide your payment information and complete the transaction securely.

Security

1. Stripe employs industry-standard security measures to protect your payment information and ensure the confidentiality of your personal data.

2. We do not store or have access to your complete payment information, such as credit card numbers or bank account details. Stripe handles all payment processing securely on our behalf.

Payment Authorization

1. By providing your payment information, you authorize us to charge the total order amount, including product prices, shipping costs, and applicable taxes or duties, using the payment method you have selected.

2. It is your responsibility to ensure the accuracy of your payment details and that sufficient funds are available to complete the transaction.

Refunds and Disputes

1. Refunds and disputes related to payments processed through Stripe will be subject to our Refund and Dispute Resolution policies, as outlined in the "Returns and Refunds" section of these Terms & Conditions.

2. In case of any payment-related concerns or disputes, please contact our customer support team, and we will work to resolve the issue promptly.

Currency Conversion

1. If you choose to view prices in a currency other than New Zealand Dollars (NZD), Stripe will handle the currency conversion during the payment process. The final transaction amount will be in NZD, and any currency conversion fees, if applicable, will be displayed before completing the transaction.

 

Returns and Refunds

​Faulty or Defective Products

1. Under the New Zealand Consumer Guarantees Act, you have the right to return a product and receive a refund, repair, or replacement if the product is faulty, not of acceptable quality, or does not match the description provided.

2. If you believe that the product you have received is faulty or defective, please contact our customer support team immediately. We will work with you to address the issue promptly and provide a suitable resolution.

3. If a product is found to be faulty or defective, we will offer a replacement, repair, or refund as required by the Consumer Guarantees Act.

​Change of Mind or "Not Liked" Products

1. We understand that personal preferences may vary, but we do not offer returns, refunds, or exchanges if you change your mind or simply do not like the product you have purchased.

2. We encourage customers to carefully consider their choices before completing a purchase.

No Refunds for Product Misuse

1. We regret to inform you that we cannot offer refunds or returns for products that have been misused, mishandled, or used in ways not intended by the product's design.

2. It is the responsibility of the customer to use the products for their intended purposes and follow any provided guidelines or instructions.

3. Misuse of products, including improper installation, negligence, or modification, may lead to product failure, damages, or risks. We shall not be held liable for any damages, injuries, or losses resulting from such misuse.

​Contact Us

1. For any questions, concerns, or assistance related to returns and refunds for faulty or defective products, please contact our customer support team.

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Intellectual Property

1. All content on our website, including text, images, logos, and trademarks, is the property of Bruyn Design Ltd. or its licensors and is protected by copyright and other intellectual property laws.

2. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.

 

Limitation of Liability

1. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.

2. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

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Limited Liability

​Product Use and Responsibility

1. Our products, including buckles, belts, and hardware accessories, are designed for their intended purposes and uses.

2. It is the responsibility of the customer to use the products according to their intended and proper applications.

3. We recommend that customers carefully read and follow any product instructions, guidelines, or safety information provided with the products.

​Product Misuse

1. Any use of our products that deviates from their intended and recommended purposes may result in product failure, damages, or risks.

2. We shall not be held liable for any damages, injuries, or losses resulting from the improper use, misuse, or modification of our products.

Assumption of Risk

1. By purchasing and using our products, customers assume any and all risks associated with their use.

2. Customers shall indemnify and hold Bruyn Design Ltd., its officers, directors, employees, and affiliates harmless from any liability, claims, damages, or expenses arising from the misuse or improper use of the products.

​Exclusion of Consequential Damages

1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, regardless of the cause of action.

Limitation of Liability

1. In no event shall our total liability for any claims related to our products exceed the purchase price of the product(s) in question.

2. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

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Governing Law and Jurisdiction

1. These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand.

2. Any disputes arising out of or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand.

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Privacy & Security

At Bruyn Design Ltd, we value and respect your privacy, and we are committed to protecting the personal information you share with us. This Privacy & Security section outlines how we collect, use, and safeguard your data when you visit our website and interact with our online store.

 

Information Collection

1. When you visit our website and make a purchase, we may collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your orders and ensure a smooth shopping experience.

2. We may also collect non-personal information, including but not limited to your device's IP address, browser type, and browsing behavior on our website. This data is used for analytical purposes to enhance our website's performance and optimize your user experience.

 

Use of Information

1. We use the personal information we collect to fulfill your orders, process payments, and provide customer support.

2. With your consent, we may use your email address to send you updates about our products, promotions, and special offers. You have the option to opt-out of receiving marketing communications at any time.

3. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

 

Data Security

1. Protecting your personal information is a top priority. We implement industry-standard security measures to safeguard your data from unauthorized access, disclosure, or alteration.

2. Your payment details are encrypted using secure socket layer technology (SSL) to ensure a secure and safe payment process.

3. While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. By using our website, you acknowledge and understand the inherent security risks associated with online transactions.

 

Cookies and Tracking Technologies

1. We may use cookies and tracking technologies to enhance your browsing experience on our website. These technologies allow us to remember your preferences and provide personalized content.

2. You can adjust your browser settings to refuse cookies or notify you when a cookie is being sent. However, please note that disabling cookies may limit your access to certain features and functionalities of our website.

 

Third-Party Links

1. Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

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​Children's Privacy

1. Our website is not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete the information from our records.

 

Updates to Privacy Policy

1. We may update our Privacy & Security section from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The most current version of the policy will be posted on this page, and we encourage you to review it periodically.

 

Contact Us

1. For any questions, concerns, or requests related to your privacy and security, please contact our customer support team.